Delivery & Returns

All orders are packed and dispatched from our unit in Walsall, West Midlands. We ship across the UK, Europe and worldwide using Royal Mail, APC Overnight, DHL, FedEx and UPS — the carrier is selected based on the weight, value and destination of your order so your parts arrive safely and at sensible cost.

Dispatch Times

• In stock — Ready to dispatch: dispatched within 1 working day when ordered before 12 pm.
• In stock: dispatched within 2–3 working days.
• Special order / made to order: lead time is shown on the product page. Typically 10–21 working days depending on the manufacturer.

Orders placed on weekends or UK bank holidays are processed the next working day. If any item in your order has a longer lead time, we will contact you before dispatch so you can choose to split the shipment.

UK Delivery

We use Royal Mail for smaller items and APC Overnight for heavier or higher-value parcels. Larger consignments such as full swap kits and gearbox adaptors may be sent via DHL, FedEx or UPS.

Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands may take longer and can carry a surcharge. This will be shown at checkout.

International Delivery

We ship to Europe and worldwide via DHL, FedEx and UPS. Costs are calculated at checkout based on weight and destination.

Customs, duties and import VAT. Orders shipped outside the United Kingdom may be subject to import duties, taxes and customs clearance fees charged by the destination country. These are not included in our prices or shipping charges and are the responsibility of the recipient. We are unable to predict or refund these charges. Parcels refused at customs and returned to us will be refunded for the value of the goods only, not the shipping cost.

Special Order & Made-to-Order Items

Some products — particularly clutch kits, adaptor kits and full swap packages — are supplied to order by the manufacturer rather than held in UK stock. Lead times are shown on the product page and confirmed by email after you order.

Where an item is built specifically to your specification, this is stated clearly on the product page before you buy.

If you are unsure whether a part is in stock or on lead time, message us on WhatsApp before ordering and we will confirm.

Tracking Your Order

You will receive a tracking link by email as soon as your parcel is collected. All shipments are sent tracked, and higher-value consignments are sent on a signed-for service.

Damaged or Missing Parcels

Every order is packed to protect the contents in transit. If your parcel arrives damaged:

• Sign for it as damaged where possible, or refuse delivery.
• Photograph the outer packaging and the contents before unpacking further.
• Contact us within 48 hours of delivery at info@poperformance.co.uk with your order number and the photographs.

If your parcel has not arrived within the expected timeframe, contact us, and we will open an investigation with the carrier. Carriers typically require 5–10 working days to complete a search before a claim can be settled.

Collection from Our Walsall Unit

Collection is available from Unit 1, Charles Street, Walsall, WS2 9LZ by prior arrangement. Please wait for confirmation that your order is ready before travelling.

Returns & Your Right to Cancel

If you are a consumer buying online, you have the right to cancel your order within 14 days of receiving the goods, for any reason, including changing your mind. You then have a further 14 days to send the goods back to us.

To cancel, email info@poperformance.co.uk with your order number and the items you wish to return. We will issue return instructions and a returns reference.

Condition of returned goods

You may handle the goods as you would in a shop to check their nature and function. If goods are returned showing signs of use, installation or test fitting — for example a clutch disc that has been mounted, parts with thread marks or removed protective coatings, or items returned without their original packaging — we may reduce your refund to reflect the loss in value. In some cases this may be the full value of the goods, as used motorsport components cannot be resold.

Return postage

Unless the goods are faulty or incorrectly supplied, you are responsible for the cost of returning them to us. We recommend a tracked and insured service — the goods remain your responsibility until they reach us.

Refunds

Once we receive and inspect the goods, we will refund you within 14 days using your original payment method. Where you have cancelled the whole order, we will also refund the standard outbound delivery charge. If you chose an upgraded or express delivery service, we will refund only the cost of our standard service.

Made-to-Order Items

The right to cancel does not apply to goods that are made to your own specification or clearly personalised. Where a product is manufactured specifically for you, this is stated clearly on the product page before purchase, and the order cannot be cancelled once manufacture has begun.

Faulty or Incorrectly Supplied Goods

If an item arrives faulty, damaged or is not what you ordered, contact us within 30 days and we will arrange collection or reimburse your return postage, then repair, replace or refund. Your statutory rights under the Consumer Rights Act 2015 are not affected by anything on this page.

Please note that components damaged by incorrect installation, modification, or use beyond the manufacturer's stated torque or application limits are not covered. Motorsport parts used in competition are subject to the manufacturer's warranty terms, which we will help you pursue.

Trade & Business Customers

Orders placed by businesses are not covered by consumer cancellation rights. Where a business customer cancels or returns a special-order item that has already been placed with the manufacturer, a 10% administration and restocking fee applies, and return carriage is at the customer's expense. Special-order items may be non-returnable where the manufacturer will not accept them back.

Questions

Not sure what fits, or need a shipping quote before you order? We're happy to help.
Phone / WhatsApp: +44 7466 481483
Email: info@poperformance.co.uk
PO Performance Ltd, Unit 1, Charles Street, Walsall, WS2 9LZ